Frequently Asked Questions

We highly recommend booking at least 24 to 48 hours in advance to guarantee availability, especially during peak season. For same-day requests, please contact us directly via WhatsApp and we will do our best to accommodate you.

We offer flexible payment options. You can pay online securely using your credit or debit card through our website, or you can choose to pay your driver directly in cash (USD or DOP) upon arrival.

We understand plans change. Cancellations or modifications made more than 12 hours prior to your scheduled service are eligible for an 80% refund. If you need to change your pickup time, please let us know as soon as possible.

There is no need to worry! We monitor all incoming flights in real-time. If your flight is delayed, your driver will adjust the pickup time accordingly and wait for you at the airport at no extra charge.

Once you exit the customs and luggage claim area, look for our representative holding a personalized sign with your name on it. We will also send you the driver's details via WhatsApp before your arrival.

Absolutely. We offer a strict 100% Back-to-Ship Guarantee. We are very familiar with the schedules of both Amber Cove and Taino Bay ports, and we plan our tours to ensure you return with plenty of time to spare.

Yes, all our shore excursions are completely private. This means you won't be sharing the vehicle with strangers, and you have the flexibility to customize your itinerary and spend as much time as you want at each stop.

Yes, safety is our priority. We can provide baby seats or booster seats upon request. Please make sure to specify your needs in the notes section when making your booking.

Definitely. We have a diverse fleet that includes minivans and larger vehicles. If you are traveling with a large group or carrying special equipment like golf clubs, surfboards, or wheelchairs, please inform us in advance so we can assign the proper vehicle.